UI Admin System
Like any administration, they need an internal system. Our team had to update the user interface with new features, including a system that allows driver education teachers to schedule exams with students. Students can now view their exam schedules through our new app, which integrates with their calendar and the native app system. The entire project focused on creating a new user interface.
UX/UI
I.T.
Role:
Sr. UX Designer
Date:
2018 - 2022
1/4
Analytics
It was becoming difficult to keep track of all the data from the web and app on different analytical platforms. Therefore, we decided to create our analytics tool to consolidate the data from both native and web apps on a single page. Our primary objective was to provide stakeholders with a daily digest of consolidated information. The most important data points were the number of purchased programs by state because educational requirements vary from state to state. We also wanted to track the total number of unique users and the total number of completed courses on a daily basis.
2/4
Ticketing
Our previous ticketing system was rudimentary, with limited options for inputting data. However, this time around, we have developed a more user-friendly system that is designed like a Kanban 3 column to-do list. The three columns represent open, progress, and closing stages of the ticket resolution process. In this case, a ticket is opened with a need for a response, and then the assigned tech support member responds to the ticket and it moves to the open column. As the problem is solved, the ticket progresses to the closing column. This approach offers a visually organized and intuitive solution to our ticketing process. Additionally, the system automatically tracks which tech support member opens and responds to tickets.
3/4
Appointments
Creating appointments was a hassle-free process, using the same design as the native app. The instructor was able to search for any current student and add the details for a scheduled driving lesson, including the name, date, or time. I included a calendar system based on material design for easy navigation by date.
4/4
Customers
The new system has an updated, simple and visually intuitive user interface that makes it easy to navigate visual information. Key account details are highlighted with block card-style buttons, making them easily identifiable. You can view all accounts associated with the customer across family associations and the program they have purchased. Additionally, you can narrow down information by viewing all progress and details of each user. During a tech support phone session, tech support can log in and see any issues faced by the user in real-time.
Examples
